IT Manager

The role

The IT Manager will lead and develop a lean team of IT engineers. You will set IT strategy, manage budget and vendor relationships, and own systems for identity, devices, and service delivery.

What you will do

• Lead, coach, and develop a lean team of IT engineers
• Own Okta identity and access management
• Own macOS and Apple device management and endpoint tooling
• Drive the adoption of data, automation, and AI across IT operations
• Set and own IT's operating rhythm including support tooling, SLAs, and metrics
• Manage the IT budget and vendor portfolio
• Implement and maintain baseline security and resilience practices
• Act as the conduit between IT and the rest of the business

Required qualifications

• Have led or managed a technical IT team before
• Strong systems administration and infrastructure fundamentals
• Hands-on experience running an IAM platform in production
• In-depth knowledge of macOS and Apple hardware
• Experience running IT projects end-to-end
• Understand core security and compliance fundamentals
• Communicate clearly for technical peers and non-technical senior stakeholders
• Strong leader who can hold a calm, clear line under pressure

Nice to have

• Hands-on experience running an IAM platform in production, ideally Okta
• In-depth knowledge of macOS and Apple hardware, ideally managing it in a corporate/enterprise environment (Iru or equivalent)
• Excited about AI and automation as tools for operational leverage, with examples of using them

Benefits

• Attractive salaries
• Stock options
• Retirement plans
• Private healthcare
• Wellbeing initiatives
• Annual learning fund
• Regular internal and external training

About the company

Paddle offers digital product companies a different approach to their payments infrastructure as a Merchant of Record. They serve over 10,000 software sellers in 245 territories globally.