Customer Support Associate

The role

This person will solve customer inquiries via phone and email. They will advocate for customers by identifying trends and suggesting improvements to products and processes.

What you will do

• Effectively solve customer inquiries via phone, email
• Hold a high bar for Support when owning customer interactions
• Identify, document and follow up with engineers on product bugs and features
• Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
• Recognize errors and draft improvements to content in the external Support Center and internal documentation
• Collaborate with members of other teams to root out answers and be a resource to teammates

Required qualifications

• The ability to provide support fluently in English
• Genuine curiosity about people and business, while possessing the ability to inspire passion in others
• Experience in direct customer or client-facing roles
• Interest in implementing feedback and dedicated to the improvement of your skills and work
• Strong organizational, analytical, written and verbal communication skills
• Superb attention to detail
• Excellent time-management skills

Nice to have

• Proficiency in another language

Benefits

• Top tier medical, dental, and vision insurance for you and your family, including One Medical memberships
• 401(k) with matching
• Commuter benefits
• FSA
• Stock options
• Catered lunches and dinners
• Military grade snacking
• 20 vacation days
• Sickness and bereavement days
• Parental leave
• All the gadgetry you need, including a new phone every year

About the company

Padlet is building software for a good education through visual content creation and collaboration. The company has 40 million users and is a team of 70 people.