Sales Operations Manager, Wholesale

The role

This role owns the systems, data, processes, and infrastructure for the Wholesale channel. You will manage the Sales CRM ecosystem, order-to-cash workflows, and wholesale reporting to enable the sales team.

What you will do

• Own implementation, administration, and governance of the Sales CRM ecosystem.
• Lead the platform roadmap and manage vendor relationships.
• Establish and maintain product data, account hierarchy, and classification frameworks.
• Define account segmentation and AE-to-account routing logic.
• Improve the wholesale order journey from receipt through delivery.
• Establish operational processes for returns, credits, and claims.
• Partner with Fulfillment, Supply Chain, and 3PL partners on inventory and planning.
• Administer territory changes including assignments, account moves, and splits.
• Manage the wholesale sample program end-to-end.
• Design and improve how CX supports wholesale.

Required qualifications

• 8+ years in Sales Operations, Revenue Operations, Sales Excellence, or a similar function within a B2B or wholesale organization.
• Experience owning or administering CRM platforms, including data governance, pipeline management, and forecasting.
• Experience across order-to-cash, supply chain, or fulfillment processes.
• Track record leading complex, cross-functional initiatives across Sales, Finance, IT, CX, and Operations.
• Advanced Excel or Google Sheets skills.
• Experience with Looker or a similar business intelligence platform.
• Strong analytical and communication skills.
• Technical aptitude to quickly learn and administer new systems.

Nice to have

• B2B wholesale or distribution experience, particularly in eyewear, optical, or another high-SKU consumer product business.
• Experience with NetSuite, Salesforce, HubSpot, Shopify Plus, or similar CRM/ERP/ecommerce platforms.
• SQL knowledge.
• Experience designing or monitoring SLAs in a service or operational environment.
• Experience building self-service reporting for sales teams, in a high-growth organization of roughly 50–500 employees.

Benefits

• Health, vision and dental insurance
• Generous vacation policies
• Competitive salaries with equity opportunities
• Retirement savings plan options
• Free eyewear (plus discounts for family and friends)

About the company

Pair Eyewear is scaling its Wholesale channel. The company aims to foster a joyful and dynamic workplace where employees can thrive and make a meaningful impact.