Automation Engineer, Growth

The role

You will partner with key accounts post implementation to ensure value realization and drive sustained adoption. You will design and deploy new workflows, monitor account usage, and serve as a trusted partner to technical and business stakeholders.

What you will do

• Own post-implementation relationships for ~15-30 Mid-Market accounts
• Monitor and analyze product usage and engagement metrics
• Partner with customer stakeholders to map organizational goals to automation use cases
• Quantify the value and ROI customers get from Parabola
• Design, build, and deploy new workflows alongside customers
• Lead QBRs, trainings, lunch-and-learns, and workshops
• Develop and refine repeatable playbooks and best practices
• Build and maintain plans, timelines, enablement materials, and executive-facing presentations
• Drive non-upsell renewals from start to close
• Partner with Account Executives and internal Product/ Engineering teams

Required qualifications

• 2-5 years of experience in a customer-facing role, such as Technical Account Management, Technical Customer Success, Implementation Consulting, or Sales Engineering
• Excellent written and verbal communication skills
• Polished presentation and facilitation skills
• Strong prioritization skills
• Experienced in quantifying ROI and building business cases
• Comfort and familiarity with prompting modern AI models
• Experience working with data and systems (Excel, SQL, and with APIs)
• Strong problem-solving skills
• High ownership and intellectual curiosity
• Based in San Francisco or New York City, with the ability to commute to the office 3–4 days per week

Nice to have

• Previous experience working with AI tools
• Previous experience working with ERPs, WMSs, TMSs (NetSuite, Uber Freight TMS, Microsoft Business Central, Blue Yonder)
• Experience working in a project based role - i.e. consulting
• Knowledge of supply chain fundamentals or finance/accounting
• Previous experience working in a start up environment

Benefits

• Equity
• Premium health and wellness benefits

About the company

Parabola is a workflow builder that makes it easy to organize and transform messy data from anywhere. It is backed by OpenView Partners, Matrix Partners, Thrive Capital and more.