Risk Operations Specialist

The role

You will run and build processes for payments and fraud. You will troubleshoot payment issues, conduct risk reviews, and use data analysis to support Parafin's capital products.

What you will do

• Assist in developing operational solutions to evaluate complex business risk issues
• Find solutions to automate and streamline ops processes
• Conduct reviews to assess risk factors for high-priority merchants
• Troubleshoot and resolve payment issues via email and phone
• Manage cross-functional work streams with customer support, data science, compliance, and engineering teams
• Review current processes and provide feedback to improve product operations
• Work closely with partners to identify risk and investigate fraudulent behavior
• Use data-driven analysis to identify areas of optimization and growth

Required qualifications

• 3 - 5 years of work experience
• 2 - 3 years of operational experience working in a fintech startup, bank, or payments company
• Strong understanding of payments
• Excellent communication skills
• Strong quantitative / detail-oriented background
• Thrive in an entrepreneurial environment

Nice to have

• Experience with fraud/ risk management
• Strong understanding of, or desire to learn, about a capital or lending product
• Fluency in, or desire to learn, data analysis skills and tools, such as SQL / R / Python

Benefits

• Equity grant
• Medical, dental & vision insurance
• Unlimited PTO
• Work-from-home flexibility
• Commuter benefits
• Free lunches
• Paid parental leave
• 401(k)
• Employee assistance program

About the company

Parafin builds tech to help small businesses access financial tools through existing platforms. They partner with companies like DoorDash, Amazon, Worldpay, and Mindbody.