Deployed Strategist

The role

You will own customer outcomes across strategic accounts to drive retention and expansion. You will define success metrics, partner with engineering on deployments, and manage the customer to product feedback loop.

What you will do

• Own customer outcomes across strategic accounts
• Make retention and expansion a deliberate motion
• Define success metrics before go-live
• Build dashboards tying metrics to the economic case
• Partner with Deployed Engineering on strategic deployments
• Build reference architectures for customer workloads
• Run a structured operating cadence to turn ROI into expansion, renewals, and references
• Own the customer to product feedback loop

Required qualifications

• Have run post-sale at an infrastructure or AI company
• Can speak credibly about agent frameworks, background-agent workloads, and how APIs compose into a customer workflow
• Have defined outcome metrics tied to commercial impact
• Know the difference between a customer using the product and a customer with visible ROI for expansion
• Can see expansion whitespace early
• Know when a renewal is at risk before the QBR
• Energized by building the function from scratch

Benefits

• Competitive salary
• Generous equity
• Visa sponsorships
• 401K plans
• Daily lunch & office snacks
• Dinner at the office
• Unlimited vacation
• Caltrain pass reimbursement

About the company

Parallel is a web infrastructure company. Their products are used by businesses in sales, marketing, insurance, and coding to build AI agents.