Customer Support Associate

The role

You will support customers of Parkade's parking platform by answering their questions and solving their problems. You will also help the operations team onboard new buildings and keep existing properties running smoothly.

What you will do

• Meet customer SLAs with solid support
• Assist the operations team in keeping existing properties happy
• Make new building onboarding experiences as smooth as possible
• Spot problems and suggest and implement solutions
• Make decisions without direct oversight and report issues up the chain
• Enforce parking rules or contact a towing service when needed
• Understand every aspect of the Parkade product
• Share responsibility for customer support with the operations team
• Ensure building operations processes run smoothly and suggest improvements
• Onboard new customers, solve existing problems, and expand the footprint

Required qualifications

• Experience in customer support for a software company, preferably a startup or fast-paced environment
• Comfortable and familiar using AI in daily work
• Experience in high-volume email-based support
• Strong understanding of customer support tools such as Front, Zendesk or Intercom
• Comfortable learning new systems and integrating them into daily work
• Responsible, accountable, and holds a high work ethic
• Able to work independently, multitask and prioritize effectively
• Fluent in written English with minimal grammar or spelling errors
• Self-starter who looks for the next problem to tackle
• Flexible for weekends, nights, or early mornings

Nice to have

• Experience working in an operations role
• Experience in property management (property manager, leasing agent, etc.)
• Care about transportation, parking, urban living, and efficient use of city space and resources
• Fluency in Spanish

Benefits

• Medical, dental, and vision coverage for full-time employees
• PTO for full-time employees
• Monthly cell phone stipend
• One-time home-office allowance
• Company laptop

Before you apply

• Must be based in the US and authorized to work in the US without current or future sponsorship

About the company

Parkade is a fast-growing, venture-backed startup that helps multifamily and commercial properties manage parking, unlock new revenue and improve the experience for parkers. It works with a network of properties that it is growing every day.