Community Support Specialist

The role

You will provide day-to-day user support and act as a bridge between users and the product team. You will troubleshoot issues, write bug reports, and identify user pain points to improve the product.

What you will do

• Own day-to-day user support across channels
• Resolve user questions and issues end-to-end
• Develop deep product knowledge to diagnose problems
• Identify trends in support volume and user pain points
• Write and improve macros, help center articles, and internal documentation
• Act as a voice of the user to advocate for fixes and improvements
• Handle bug reports by reproducing and documenting steps
• Contribute to building an AI-native support function
• Help maintain a community-first tone inline with brand voice

Required qualifications

• 2–5 years of experience in customer support, community support, or user-facing operations
• Excellent communicator
• Strong judgment
• Extremely organized
• Great problem solver
• Bias for action
• Ability to spot patterns and think systematically
• Tech-comfortable and excited to use AI tools

Nice to have

• Experience at a consumer social app, ticketing platform, or events company
• Experience working with product/engineering teams and writing strong bug reports

Benefits

• 401(k) with up to 6% matching
• Comprehensive health, dental, and vision insurance for you and all your dependents
• FSAs and HSA plans available
• Free OneMedical membership, telehealth, and virtual mental health services
• Commuter benefits
• Contributions towards ClassPass and Citibike memberships
• Unlimited vacation (minimum 3 weeks required)
• Quarterly stipend to plan your own party and dogfood the product
• Quarterly travel benefit
• Semiannual team off-sites
• Get invited to exclusive parties

About the company

Partiful's mission is to cultivate friendships through social events. The product helps users throw events using memorable party pages to plan and communicate with guests.