Customer Success Manager, NZ

The role

You will own the transition of repairers from signed to weekly active. You will build repeatable activation and retention playbooks and systematize manual processes.

What you will do

• Activate newly signed repairers from signature to weekly active.
• Own the onboarding plan and the timeline.
• Build the activation and retention playbook.
• Set up and maintain clean tracking of repairer health and weekly active.
• Systematise manual, repetitive work with light tooling and better process.
• Drive adoption and retention through regular check-ins.
• Spot churn risk early and reactivate dormant accounts.
• Act as the main contact for repairers post-signature.
• Resolve issues end-to-end with Support and Product.
• Synthesise repairer needs and feedback for Product, Engineering and the commercial team.

Required qualifications

• Early customer success or account management experience.
• Experience owning customer relationships, adoption or retention.
• Process and systems builder.
• Comfortable with data and tools including dashboards, spreadsheets and a CRM.
• Hands-on, organised and scrappy.
• Strong communicator across audiences.
• Ownership mindset and high potential.

Nice to have

• Light automation or SQL
• Automotive, marketplace or B2B SaaS exposure

Benefits

• Travel and accommodation covered for quarterly Season Openers
• Relocation assistance

About the company

Partly is building the infrastructure for anyone to repair anything using frontier AI. The company is headquartered in Austin, TX with offices in London, UK, Christchurch, NZ and Auckland, NZ.