Account Manager, Collision

The role

You will own collision repairer relationships across the South Island. You will ensure repairers use PartlyRepair to quote and buy parts while providing feedback to Product and Engineering.

What you will do

• Own your repairer book as the day-to-day contact for owners, estimators and parts staff.
• Drive weekly use by onboarding new repairers and providing regular check-ins and training.
• Spot churn early by watching usage and reactivating dormant accounts.
• Grow accounts by finding opportunities for more users and sites.
• Resolve issues by working with Support, Product and Engineering.
• Be the voice of the repairer by providing structured feedback to the wider team.

Required qualifications

• Collision repair experience inside a repairer or as a supplier, insurer or assessor.
• Account management or customer success experience.
• Comfortable with data and tools including CRM and dashboards.
• Self-directed.
• Full NZ driver licence.
• Happy to travel regularly across the South Island.

Nice to have

• Collision repair knowledge is strongly preferred.
• Experience selling or supporting software for workshops or parts suppliers.

Benefits

• Healthy, Catered Lunches
• 1,500 NZD annual wellness allowance
• Primary caregivers receive 3 months of fully paid parental leave plus flexible return to work at 4 days a week on full pay for 3 months.
• Secondary caregivers receive 2 weeks of leave at full pay.
• Month of frozen meals for new parents.
• Paid car park or 150 NZD monthly commute allowance for those in office at least 4 days a week.
• Salary sacrifice for bike, e-bike or scooter after probation.
• Annual leave and sick leave from day one.
• Weekly happy hours, monthly team lunches, quarterly Season Openers, and an annual offsite overseas.
• Payroll giving with 33% company top up for GiveWell charities.
• Share options (ESOP) with a 4-year vesting schedule and a 1-year cliff.

About the company

Partly is building the infrastructure for anyone to repair anything using frontier AI. The company is scaling across New Zealand, the UK and the US.