Account Manager, Appraiser, US

The role

You will work with customers and vehicle claims appraisers to map value and solve problems using Interpreter. You will own customer relationships end to end, from setting up pilots to building evidence for long-term programmes.

What you will do

• Run pilots and programs end to end.
• Plan rollouts, train teams, and own successful outcomes.
• Agree success measures with customers and track them weekly.
• Report results regarding cycle time, accuracy and cost.
• Be the trusted contact for product users.
• Work with Product and Engineering to resolve data, integration and workflow problems.
• Build the case for moving from pilot to programme.
• Identify account growth opportunities.
• Provide input to Product and business development teams based on claims workflows.

Required qualifications

• US auto claims or appraisal experience.
• Knowledge of the claims workflow from first notice of loss to repair or total loss.
• Experience running rollouts, pilots or programmes with clear outcomes and deadlines.
• Ability to track and explain results to a senior audience.
• Ability to describe data or workflow problems precisely to engineers.

Nice to have

• Experience at an insurer-facing software company in a customer success, implementation or account role.

Benefits

• Healthy, Catered Lunches
• Snacks and drinks
• $1,500 annual wellness allowance
• 3 months of fully paid parental leave for primary caregivers
• Flexible return-to-work plan for primary caregivers
• Paid 24/7 parking spot or a commuting allowance for those commuting at least 4 days a week
• Annual leave and sick leave available from day one
• Weekly happy hours
• Monthly lunches
• Quarterly season openers
• Annual global offsite
• Charitable donation top up of 33% for GiveWell list charities

About the company

Partly is building the infrastructure for anyone to repair anything using frontier AI. The company is scaling across the US, UK and Australasia.