Account Manager, Workshop

The role

You will own the post-signature relationship with mechanical and service workshops on PartlyRepair. You will drive workshop adoption, retention, and expansion while resolving issues and providing feedback to Product and Engineering.

What you will do

• Own the workshop relationship and take the handoff from Sales.
• Drive newly signed workshops to become weekly active customers.
• Drive adoption, retention and expansion.
• Run regular check-ins and lift usage of features.
• Spot churn risk early and reactivate dormant workshops.
• Find expansion moments and build the playbook for them.
• Resolve workshop issues from first report through root cause, fix and follow-up.
• Turn workshop needs and feedback into a clear point of view for Product, Engineering and the commercial team.
• Track workshop health, weekly active use, key feature usage and expansion signals.

Required qualifications

• Customer success or account management experience.
• Experience owning post-sale relationships, adoption or retention at a scaling business, ideally B2B.
• Hands-on operator who can pull data, use CRM and dashboards, and run account reviews.
• Strong communicator.
• Ownership mindset.
• Process and systems instinct.

Nice to have

• Automotive or workshop context
• Experience with marketplace, infrastructure or B2B SaaS products where the technical side matters to the customer experience

Benefits

• Healthy, Catered Lunches
• Snacks and drinks
• $1,500 annual wellness allowance
• 3 months of fully paid parental leave for primary caregivers
• Flexible return-to-work plan (four days a week at full pay for first three months back)
• Paid 24/7 parking spot or a commuting allowance for those commuting at least 4 days a week
• Annual leave and sick leave available from day one
• Weekly happy hours, monthly lunches, quarterly season openers and an annual global offsite
• Charitable giving top up of 33% for charities on the GiveWell list
• Share options (ESOP) with a 4-year vesting schedule and a 1-year cliff
• Relocation allowance

About the company

Partly is building the infrastructure for anyone to repair anything using frontier AI. The company is scaling across New Zealand, the UK and the US.