Account Manager, USA

The role

You will own the relationship with multi-site operator customers in the US. You will manage onboarding, training, and usage of PartlyRepair AI across collision shop pilot sites to drive network-wide rollouts.

What you will do

• Run the pilot to a clear result through onboarding, training, and weekly usage.
• Agree success measures with customers and report against them weekly.
• Spend time on site with estimators and parts staff to integrate Partly into workflows.
• Expand from pilot to network by building the case for rollout and running it region by region.
• Resolve issues by working directly with Product and Engineering.
• Provide structured feedback on estimating, parts, and workflow for product decisions.
• Track adoption, jobs, sourcing outcomes, and account health using data.

Required qualifications

• Collision estimating experience in the US, ideally at an MSO.
• Knowledge of estimating systems, parts procurement, and shop throughput.
• Customer-facing ownership of outcomes for customers or sites.
• Ability to be credible with both estimators and regional VPs.
• Hands-on operator capable of pulling own data and running account reviews.
• Comfortable with ambiguity.

Nice to have

• Experience with the estimating and parts platforms used by US collision repairers
• Experience at a B2B software company selling into collision repair

Benefits

• Healthy, Catered Lunches
• Snacks and drinks
• $1,500 annual wellness allowance
• 3 months fully paid parental leave for primary caregivers
• Flexible return-to-work plan for primary caregivers
• Paid 24/7 parking spot or a commuting allowance
• Annual leave and sick leave available from day one
• Weekly happy hours, monthly lunches, quarterly season openers, and an annual global offsite
• Charitable donation top up of 33% for GiveWell list charities
• Share options (ESOP) with a 4-year vesting schedule and 1-year cliff
• Relocation allowance

About the company

Partly is building the infrastructure for anyone to repair anything using frontier AI. The company is scaling across the US, UK, and Australasia.