Enterprise Account Manager

The role

You will own the commercial relationship and account strategy for dental practice groups with 75–499 locations. You will drive revenue expansion, manage renewals, and lead business reviews to accelerate Live ARR.

What you will do

• Own the commercial and strategic relationship for assigned Enterprise accounts
• Own revenue targets including expansion ARR and retention
• Drive conversion of POC engagements into paid, Live implementations
• Drive and quantify expansion opportunities
• Manage renewals and secure expansion commitments
• Maintain accurate forecast and pipeline
• Own and lead QBRs/EBRs
• Prepare and present metrics-driven reviews demonstrating ROI, adoption, and readiness for expansion
• Own the customer file including accurate CRM records
• Manage implementation timelines and success plans

Required qualifications

• 5+ years of enterprise account management or sales experience
• Proven ability to expand existing accounts and drive revenue growth
• Experience managing customer relationships across multiple locations
• Experience driving POC conversions or complex sales cycles to closure
• Strong analytical and business acumen; comfort with SaaS metrics and ROI modeling
• Excellent communication and stakeholder management skills
• Exceptional organizational skills; detail-oriented with strong follow-through
• Self-directed; able to manage multiple accounts and prioritize effectively
• Willingness to travel up to 50% (customer visits, strategy sessions, QBRs/EBRs)

Nice to have

• Healthcare or SaaS experience
• Background in multi-location or DSO operations
• Experience with healthcare technology or dental software
• Consultative selling experience
• Experience with Salesforce or similar CRM systems

Benefits

• Competitive compensation and benefits
• Professional development and training opportunities
• Flexible, uncapped PTO
• Stock options

About the company

Pearl is the leading AI-powered clinical operations platform for dental service organizations and practices. It helps dentists work smarter, improve outcomes, and run more profitable practices.