Director of Enterprise Account Management

The role

You will build and lead the Enterprise Account Management function from the ground up. You will own commercial relationships for 3–5 strategic dental practice groups and develop a team of 3–5 Account Managers.

What you will do

• Build the Account Management function including role clarity, hiring, and team structure
• Establish account management processes, playbooks, and methodologies
• Hire, onboard, and develop a team of 3–5 Account Managers
• Create and own team KPIs including revenue, retention, and expansion
• Own 3–5 assigned Enterprise accounts as primary contact for customer leadership
• Drive POC conversion, manage renewals, and maintain account plans
• Lead QBRs/EBRs for assigned accounts
• Design and implement Account Management function strategy, operating model, and tooling
• Partner with Enterprise Sales, Solutions Consulting, and Operations
• Lead forecasting, pipeline reviews, and executive reporting

Required qualifications

• 7+ years in enterprise account management, sales, or revenue growth
• 3+ years building or scaling a SaaS Account Management function or establishing the playbook in a high-growth environment
• Proven track record of expanding existing accounts and driving revenue growth at scale
• Ability to build and articulate a repeatable account management playbook
• Track record of mentoring and developing sales professionals
• Demonstrated AI curiosity and a builder's mindset
• Willingness to travel up to 40%

Nice to have

• Healthcare or SaaS experience
• Experience building Account Management functions or departments at 0→1 or high-growth companies
• Multi-location or DSO operations background
• Healthcare technology or dental software experience
• Consultative selling and HubSpot CRM experience
• Startup or high-growth company experience
• Remote or geographically dispersed team management experience

Benefits

• Competitive compensation and benefits
• Professional development and training opportunities
• Flexible, uncapped PTO
• Stock options

About the company

Pearl is the leading AI-powered clinical operations platform for dental service organizations and practices. It helps dentists work smarter, improve outcomes, and run more profitable practices.