Customer Success Manager

The role

You will own the post-sale success and satisfaction of approximately 10 medium and enterprise sized accounts. You will manage account implementation, provide strategic consulting, and lead clinical workflow transformations to support value-based care objectives.

What you will do

• Manage a portfolio of 10 medium and large accounts
• Design strategic implementation frameworks and advise leadership on product integration
• Lead customer engagements including monthly and quarterly business reviews and workshops
• Partner with CS Operations and Growth teams to secure renewals and drive expansion
• Consult with provider leadership to re-engineer clinical and administrative workflows
• Analyze performance data to identify cost drivers
• Collaborate with internal Practice Transformation, Data Science, and ACO Operations teams
• Develop data-backed narratives to communicate business updates

Required qualifications

• A Bachelor’s degree or equivalent professional experience
• 4+ years of experience in a provider-facing role such as Customer Success or Enterprise Relationship Management
• Experience in value based care
• Demonstrated experience preparing and delivering presentations to clinical staff and executive leadership
• Proven ability to build strong relationships, proactively resolve issues, and create an exceptional customer experience
• Willingness to travel up to 25% for critical in-person customer meetings
• Must be based in the Pacific Time Zone (PST / Pacific Standard Time)

Nice to have

• Direct experience working with and supporting primary care providers
• Proficiency in using CRM analytics (especially HubSpot) and internal dashboards
• A track record of successfully achieving account expansion or renewal targets
• A deep understanding of the provider landscape, including relevant technology vendors and evolving priorities

Benefits

• Competitive benefits package

About the company

Pearl Health is dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care. Founded in 2020, the company is backed by investors including Andreessen Horowitz, Viking Global Investors, and AlleyCorp.