OB - FTE - Senior Specialist, Onboarding - P4 - Colombia

The role

This Senior Specialist will independently own complex onboarding, offboarding, and HR operational work for enterprise clients across multiple LATAM jurisdictions. The role involves translating employment requirements into scalable processes and leading cross-functional operational initiatives.

What you will do

• Own complex onboarding, offboarding, and HR operational work for enterprise clients across LATAM jurisdictions.
• Translate complexity into clear guidance, timelines, and next steps for customer and employee needs.
• Serve as a regional subject-matter expert on employment and labor regulations and operational practices.
• Partner with Payroll, Legal, Benefits, Immigration, Product, Support, and Client Services.
• Lead cross-functional operational initiatives including complex launches and policy changes.
• Define KPIs and reporting logic and use dashboards to diagnose root causes and measure metrics.
• Build and maintain SOPs, controls, playbooks, knowledge resources, and training.
• Lead HRIS workflow, integration, and automation improvements.
• Act as a senior escalation point for sensitive or nonstandard matters.
• Coach peers without direct people-management responsibility.

Required qualifications

• A strong technical or analytical degree in Engineering, Mathematics, Economics, or a related discipline or equivalent practical experience.
• Proven experience defining requirements for HRIS workflows and integrations.
• Advanced data fluency including defining KPIs and reporting logic.
• At least six years of progressively responsible HR or HR Operations experience.
• Experience managing complex onboarding and offboarding processes across multiple client environments.
• Knowledge of and hands-on experience applying employment and labor laws and HR regulations across multiple LATAM countries.
• Track record of independently owning complex or sensitive HR matters.
• Success leading cross-functional initiatives.
• Strong analytical and structured problem-solving skills.
• Excellent written and verbal communication.
• Experience creating SOPs, controls, enablement, or training.
• Professional proficiency in English.

Nice to have

• Portuguese language skills
• Knowledge of Canadian employment law and HR practices
• Experience in an Employer of Record, global employment, HR outsourcing, or high-growth technology environment
• A relevant HR or employment-law certification

Benefits

• Flexible Time Off
• Parental Leave
• Health and Dental Insurance
• Retirement Savings + Employee Incentive Plan

Before you apply

• Only candidates who currently reside in Medellín will be considered.
• Availability to work in a hybrid model is required.

About the company

Pebl uses an AI-powered Global Work Platform to help companies hire, pay, and manage employees in over 185 countries. The company provides compliance leadership and local expertise to help businesses scale globally.