Experience Specialist, Colombia

The role

You will serve as the first point of contact for customers and supported employees. You will respond to inquiries via phone, email, and chat to resolve issues and maintain customer satisfaction.

What you will do

• Serve as the first point of contact for customers and supported employees.
• Respond to inquiries via phone, email, and chat in a timely manner.
• Provide accurate and relevant information regarding services, processes, and solutions.
• Resolve customer issues and challenges promptly.
• Escalate issues to appropriate internal teams.
• Monitor and maintain customer satisfaction metrics.
• Identify areas for improvement to enhance the customer experience.

Required qualifications

• Proven experience in customer service.
• Strong communication skills, both written and verbal.
• Ability to build rapport quickly and manage customer relationships.
• Strong problem-solving skills.
• Strong attention to detail.
• Ability to work independently and as part of a collaborative team.
• A positive, can-do attitude.

Nice to have

• Experience in a B2B or SaaS environment.
• Familiarity with CRM tools and customer support software (e.g., DevRev, Superblocks, Airtable, etc.).
• Experience working with global customers and understanding of international business practices and cultural differences.
• Knowledge of Pebl's services or a willingness to learn.
• Familiarity with customer satisfaction metrics and metrics-driven performance tracking

Benefits

• Flexible Time Off
• Parental Leave
• Health and Dental Insurance
• Retirement Savings + Employee Incentive Plan

About the company

Pebl uses an AI-powered Global Work Platform to help companies hire, pay, and manage employees in over 185 countries. The company provides compliance leadership and local expertise to help businesses scale globally.