Specialist, Onboarding

The role

The Specialist, Onboarding will deliver compliant onboarding, offboarding, and ongoing HR operations for enterprise clients and employees across Latin America. This person will manage an assigned portfolio of work end to end and coordinate with cross-functional teams to ensure accurate and timely customer launches.

What you will do

• Own end-to-end onboarding, offboarding, and ongoing operational delivery for enterprise clients and employees.
• Create and manage onboarding plans, timelines, milestones, and stakeholder expectations.
• Partner with Product, Sales, Payroll, Legal, Support, Immigration, Client Services, and external providers.
• Provide support to clients and employees on benefits, international payroll, expense reporting, and employment documentation.
• Apply employment and labor laws across LATAM countries and identify compliance gaps.
• Track onboarding timelines, case status, resolution-time SLAs, and service quality.
• Use spreadsheets, reporting, and dashboard analysis to identify trends and improve accuracy.
• Troubleshoot HR systems integrations, APIs, data mapping, and synchronization issues.
• Investigate and resolve issues and assist with peer and new-hire training.

Required qualifications

• A strong technical or analytical degree in Engineering, Mathematics, Computer Science, Physics, Economics, or a related discipline or equivalent practical experience.
• Working knowledge of HR systems integrations and APIs.
• Strong spreadsheet and reporting skills including lookups, pivot tables, reconciliations, bulk data validation, and basic dashboard analysis.
• At least four years of relevant professional experience, including substantial international HR or HR Operations experience.
• Demonstrated expertise in onboarding and offboarding.
• Strong knowledge of, and hands-on experience applying, employment and labor laws and HR regulations across multiple LATAM countries.
• Strong analytical and research skills.
• Excellent communication and stakeholder-management skills.
• Exceptional organization and attention to detail.
• Comfort using HRIS, ticketing, case-management, CRM, Google Workspace, and Microsoft Office tools.
• Professional proficiency in English.
• Current residence in Medellín, Colombia.

Nice to have

• Experience supporting Colombia and additional LATAM markets
• Portuguese language skills
• Knowledge of Canadian employment law and HR practices
• Experience in an Employer of Record, global employment, HR outsourcing, or high-growth international environment
• Experience collaborating with Product teams on automation and process improvements

Benefits

• Flexible Time Off
• Parental Leave
• Health and Dental Insurance
• Retirement Savings + Employee Incentive Plan

Before you apply

• Only candidates who currently reside in Medellín will be considered.
• Availability to work in a hybrid model is required.

About the company

Pebl uses an AI-powered Global Work Platform to help companies hire, pay, and manage employees in over 185 countries. The company provides compliance leadership and local expertise to help businesses scale globally.