Senior Specialist, Customer Onboarding

The role

You will serve as the primary point of contact for clients during onboarding. You will guide strategic customers from contract signature through successful employee onboarding across multiple countries.

What you will do

• Build strong client relationships by understanding business goals
• Lead client onboarding sessions and set expectations on process and timelines
• Partner with clients on country rollout strategy and sequencing
• Provide consultative guidance on global hiring and country-specific requirements
• Support benefits benchmarking and alignment
• Act as a product expert to guide clients through the platform
• Maintain visibility into onboarding progress and communicate updates
• Collaborate across Sales, Onboarding, Customer Experience, Product, and Finance teams
• Support client expansion into new countries and high-volume hiring
• Champion the customer perspective to improve client and employee experience

Required qualifications

• Experience working in a SaaS or technology-driven environment
• Experience in project management, program management, or client onboarding
• Ability to manage multiple stakeholders and workstreams simultaneously
• Excellent communication and client-facing skills
• Proactive, solutions-oriented mindset with ownership and accountability
• Ability to operate effectively across cross-functional and global teams
• Strong attention to detail
• Business proficiency in the English language
• A bachelor’s degree in a related field or equivalent work experience
• 7+ years of business experience, with customer-facing roles focused on operational excellence and customer satisfaction

Nice to have

• Experience in HR, global mobility, payroll, or workforce operations

Benefits

• Flexible Time Off
• Parental Leave
• Health and Dental Insurance
• Retirement Savings + Employee Incentive Plan

About the company

Pebl uses an AI-powered Global Work Platform to help companies hire, pay, and manage employees in 185+ countries. The company provides compliance leadership and local expertise to help businesses scale globally.