Program Manager

The role

The Program Manager will lead cross-functional initiatives to improve customer and employee experiences. This role translates strategic priorities into workplans to strengthen the scalability and efficiency of global operations.

What you will do

• Lead complex, cross-functional programs from initial scoping through implementation, measurement, and post-launch review.
• Translate business priorities into structured projects with milestones, owners, dependencies, success metrics, and decision points.
• Establish project governance by facilitating working sessions, maintaining documentation, and providing updates to stakeholders.
• Partner with teams across Operations, R&D, Engineering, Legal and Sales to set goals and coordinate execution.
• Lead initiatives to improve customer and employee experiences in areas like onboarding, payroll, benefits, immigration, and support.
• Build and maintain dashboards, project trackers, and performance reporting.
• Develop presentations, executive updates, decision documents, and project debriefs.
• Conduct post-implementation reviews to measure results and document lessons learned.

Required qualifications

• 5+ years of experience leading project or program management initiatives
• Demonstrated ability to manage multiple cross-functional projects with competing priorities, dependencies, and deadlines
• Strong stakeholder-management skills
• Proficiency with GoogleSlides, GoogleSheets, Google Docs, and AI tools (i.e., ChatGPT, Claude)
• Excellent communication skills
• Highly organized and detail-oriented
• Comfortable operating across global teams, time zones, and rapidly shifting priorities

Nice to have

• experience within SaaS, HR technology, payroll, global employment, or another operationally complex environment

Benefits

• Flexible Time Off
• Parental Leave
• Health and Dental Insurance
• Retirement Savings + Employee Incentive Plan

About the company

Pebl uses an AI-powered Global Work Platform to help companies hire, pay, and manage employees in 185+ countries. The company provides compliance leadership and local expertise to help businesses scale globally.