Manager, Onboarding

The role

You will lead a team of 8-10+ people delivering end-to-end onboarding and off-boarding for customers and their employees. You will own core metrics and work with Product, Sales, Payroll, Legal, Client Services, People Operations, and Immigration to resolve challenges.

What you will do

• Lead a team of 8-10+ delivering end-to-end onboarding and off-boarding for customers and their employees.
• Own the core metrics: cycle time, CSAT, accuracy, and SLA adherence.
• Analyze operational data, trace issues to root cause, and build lasting fixes through process, automation, tooling, and playbooks.
• Work closely Product to surface customer and employee issues and see fixes through to launch.
• Partner with Sales, Payroll, Legal, Client Services, People Operations, and Immigration to resolve challenges and stay compliant across jurisdictions.
• Build trusted relationships with customers.
• Plan and roll out team initiatives, and develop the team through clear expectations, direct feedback, and coaching.

Required qualifications

• 7-10 years of experience, including 4+ years managing a team
• Proven record of owning and improving operational metrics (efficiency, CSAT, accuracy, SLA)
• Exceptional analytical ability and a record of learning quickly
• Experience working with Product teams to resolve customer and employee issues
• Ability to diagnose root causes and ship durable process, tooling, or automation improvements
• Strong attention to detail, ownership, and execution, with the ability to bring structure to ambiguity
• Outstanding communication and stakeholder management skills
• Bachelor’s degree in a technical or analytical discipline

Nice to have

• Background in EOR/global employment, customer-facing operations, product and engineering
• Engineering, Mathematics, Computer Science, Physics, or Economics degree
• Human Resources degrees or equivalent experience
• Considered consulting, engineering, or technology before choosing to build and operate within a high-growth company
• Motivated by high ownership, steep learning curves, and outsized impact
• Want to become a future operational leader at a fast growing technology company

Benefits

• Flexible Time Off
• Parental Leave
• Health and Dental Insurance
• Retirement Savings + Employee Incentive Plan

About the company

Pebl uses an AI-powered Global Work Platform to help companies hire, pay, and manage employees in 185+ countries. The company provides compliance leadership and local expertise to help businesses scale globally.