Specialist, Experience II

The role

The Specialist, Experience II manages routine and moderately complex employee lifecycle requests. This includes supporting customers, employees, partners, and internal teams with employment changes, compensation, payroll, benefits, and employee records.

What you will do

• Manage assigned tickets and issues independently
• Provide complete responses by explaining guidance, actions, and timelines
• Apply approved guidance using knowledge resources, systems, and SOPs
• Coordinate dependencies with internal teams or external providers
• Retain ownership by tracking actions and communicating progress
• Escalate legal, compliance, payroll, employee relations, or financial risks
• Maintain accurate case notes, employee records, and supporting documentation
• Improve working practices by identifying process gaps and recommending improvements

Required qualifications

• Proven experience in customer service
• Strong communication skills, both written and verbal
• Ability to build rapport quickly and manage customer relationships
• Strong problem-solving skills
• Strong attention to detail
• Ability to work independently and as part of a collaborative team
• A positive, can-do attitude

Nice to have

• Experience in a B2B or SaaS environment
• Familiarity with CRM tools and customer support software (e.g., DevRev, Superblocks, Airtable, etc.)

Benefits

• Flexible Time Off
• Parental Leave
• Health and Dental Insurance (where applicable)
• Retirement Savings + Employee Incentive Plan

About the company

Pebl uses an AI-powered Global Work Platform to help companies hire, pay, and manage employees in over 185 countries. The company provides compliance leadership and local expertise to help businesses scale globally.