Manager, Account Management

The role

You will lead a North American Account Management team to own post-sale revenue, retention, and account growth. You will coach Account Managers and build senior stakeholder relationships to drive customer value.

What you will do

• Lead a North American Account Management team, owning performance across retention and expansion
• Coach and develop Account Managers through regular 1:1s, account reviews, and deal support
• Own renewal outcomes, account growth, and overall customer revenue performance
• Drive structured account planning to deepen relationships and unlock growth opportunities
• Build and maintain senior stakeholder relationships across key accounts
• Create a high-performance, accountable, and commercially focused team culture
• Use data to identify churn risk, expansion signals, and trends across the customer base
• Improve Sold-to-Invoice conversion and reduce friction post–Closed Won
• Ensure disciplined CRM usage and clear account ownership across the team
• Partner with Marketing, Partnerships, and Operations to support customer growth

Required qualifications

• Proven experience owning post-sale revenue, including renewals and account growth
• Experience leading and scaling Account Management or post-sale teams (5+ years)
• Strong commercial mindset, with a focus on both retention and growth
• Strong stakeholder management skills, both internally and externally
• Data-driven, with the ability to identify risks and opportunities early
• Passionate about building and developing high-performing teams
• Comfortable operating in a fast-paced, evolving environment

Nice to have

• Experience in EOR, global payroll, HR tech, or similar SaaS environments preferred

Benefits

• Equity
• Flexible Time Off
• Parental Leave
• Health and Dental Insurance
• Retirement Savings + Employee Incentive Plan

Before you apply

• Interview with Hiring Manager (30 minutes)
• 30-60-90 exercise (45 minutes)
• Interview with Department Executive (30 minutes)

About the company

Pebl uses an AI-powered Global Work Platform to help companies hire, pay, and manage employees in 185+ countries. The company provides compliance leadership and local expertise to help businesses scale globally.