Customer Support Manager

The role

You will be the first point of contact for customers to answer questions and solve problems. You will work with product and engineering teams to improve support and scale customer experience.

What you will do

• Be the first point of contact for customers
• Co-own Product Documentation and Help Center
• Jump on calls with leading brands and agencies
• Act as the voice of the customer by providing feedback to marketing, sales, and product
• Onboard new colleagues to support processes
• Help design and scale CX processes
• Support the launch of customer initiatives like events, webinars, and AMA sessions

Required qualifications

• 2+ years of Customer Success or Support experience
• Familiarity with help desk systems and other support tools such as Intercom, Zendesk or Plain
• A self-driven, AI-native problem-solver
• Clear and warm communication skills
• English and German language fluency

Nice to have

• Exposure to customer support automation & reporting
• Basic SEO/GEO skills and first touchpoints with tools in that space
• Experience working in a high-growth, venture-backed startup environment

Benefits

• Exciting and challenging work with real impact and ownership
• Regular team events and offsites
• Competitive salary and meaningful equity
• Paid Meal and Uber rides home when working late
• One of the most beautiful office spaces and work environments in Berlin

About the company

Peec AI is an AI search platform that helps marketing teams understand and improve how their brands are discovered, represented, and recommended. It is a Series A company with 100+ people across Berlin and New York.