Customer Success Manager Grands Comptes - Cabinets comptables H/F (en télétravail depuis Rennes)

Rennes. Posted 12 days ago

The role

You will accompany a portfolio of 7 to 10 key account partner accounting firms. You will maximize adoption, satisfaction, and retention while structuring governance for multi-office organizations.

What you will do

Pilot daily relationships with decision-makers and project teams
Build and animate governance including COPIL and adoption committees
Define and execute adoption plans based on data
Coordinate execution with internal Product, Support, Ops, and Sales experts
Anticipate risks and implement remediation plans
Contribute to the registration and usage of the Pennylane PA
Advise firms on communication, activation, and client training
Help integrate electronic invoicing issues into onboarding plans
Measure usage and identify improvement levers
Maintain trust and deliver value through strategic action plans

Required qualifications

Minimum 5 years experience in Customer Success SaaS with accounting basics or in finance/audit with client relationship management
Excellent client relationship skills
Assertiveness
Portfolio management
Data analysis
Project management
English

Nice to have

Motivated to develop accounting skills

Benefits

Mutuelle (Alan Blue and Alan Mind)
Tickets restaurants (Carte Swile)
6 to 12 additional RTT days on top of 5 weeks of paid leave
Possibility to perfect English via Busuu
Monthly budget for remote work or coworking
Access to offices near Saint Lazare in Paris
BSPCE envelope
Access to 8000 gyms via Gymlib
Mac computer
Tech Days every 3 months
Annual company seminar

Before you apply

Recruitment process includes a 45 min interview, a second 45 min interview, a case study, and a final interview

About the company

Pennylane is a fast-growing FinTech in France aiming to become the preferred financial management software for European SMEs. The company has a team of 1000 employees and a flexible remote work culture.