Expert Support Technique et Comptable (Télétravail Normandie / Nord)

The role

You will handle complex issues reported by users and support teams. You will investigate accounting, functional, or technical problems and coordinate their resolution with Product and Tech teams.

What you will do

• Investigate bugs, anomalies and accounting or functional problems
• Reproduce problems and identify their cause
• Qualify incidents and coordinate resolution with relevant teams
• Exchange with developers and Product to transmit clear analyses
• Use investigation tools such as logs and simple SQL
• Document solutions and contribute to product and process improvement
• Share expertise with Support teams

Required qualifications

• Solid experience in accounting
• Understanding of accounting firm and business issues
• Experience with complex subjects requiring analysis and coordination
• Comfortable with technical tools and issues
• Ability to communicate clearly with business and technical interlocutors
• English proficiency in a professional context, both written and oral
• Rigor, autonomy and curiosity

Nice to have

• Knowledge of SQL

Benefits

• Mutuelle (Alan Blue and Alan Mind)
• Tickets restaurants (Carte Swile)
• 6 to 12 additional RTT days on top of 5 weeks of paid leave
• Possibility to improve English via Busuu
• Monthly budget for working from home or coworking spaces
• Easy access to offices near Saint Lazare in Paris
• BSPCE envelope
• Access to 8000 gyms via Gymlib
• Mac computer
• Tech Days for remote employees every 3 months
• Annual company seminar

Before you apply

• First exchange with a recruiter (30 min)
• Case study and debriefing with two team members (60 min)
• Interview with direct Manager (60 min)
• Interview with Team Lead Technical Support (45 min)

About the company

Pennylane is a fast-growing FinTech in France aiming to become the preferred financial management software for European SMEs. It provides accounting and financial management solutions for entrepreneurs and accounting firms.