Debt Collection Specialist

The role

This person will follow client outstanding balances, follow up on debtor accounts, and recover unpaid amounts from the amicable phase to litigation. They will manage multi-product unpaid amounts, handle legal recovery, and monitor DSO and recovery rates.

What you will do

• Active management of multi-product unpaid amounts (SaaS and banking)
• Multichannel follow-ups
• Negotiation of payment schedules
• Processing of SEPA / CB rejections and chargebacks
• Formal notices and judicial recovery
• Follow-up of collective procedures with trustees and liquidators
• Monitoring DSO, recovery rate, and aged balance
• Alerting on risky accounts and recommending suspension or termination
• Unblocking invoice disputes with the ADV
• Collection process automation and compliance

Required qualifications

• First significant experience in an equivalent position
• Experience in financial topics such as client recovery and litigation
• Excel basics
• Rigorous
• Sense of commitment, proactivity, critical thinking, autonomy and excellent interpersonal skills
• Ability to prioritize actions to collaborate with diverse teams
• Speak and write English and French

Nice to have

• Ideally in a SaaS and payment methods environment

About the company

Pennylane is opening a position for a Debt Collection Specialist to join the Finance team and support its growth. The company offers an inclusive and benevolent work environment.