Pennylane
IT Support Administrator W/M
Paris, Remote. Posted a month ago
The role
You will act as a main point of contact for employees to ensure a smooth IT experience. You will manage employee onboarding and offboarding, administer SaaS tools, and maintain IT security and documentation.
What you will do
- Resolve technical issues and answer employee questions
- Prepare laptops and provision accounts for onboarding
- Manage permissions and introduce new joiners to IT security best practices
- Handle offboarding and IT operations for freelancers and external partners
- Monitor compliance with internal IT policies
- Manage software access and review permissions
- Administer the SaaS ecosystem by creating accounts and managing permissions
- Improve management and documentation of internal tools
- Write clear documentation and improve the knowledge base
- Deliver onboarding sessions
Required qualifications
- Excellent customer service
- Strong IT fundamentals
- Previous experience in IT Support, Workplace IT or IT Administration
- Communicate clearly with both technical and non-technical people
- Fluent in English and French
- Be energized by an ever-shifting work environment
- Be highly collaborative
- Sufficiently experienced to prioritize business-led actions
Nice to have
- Experience with Google Workspace, Microsoft 365, Jamf, Intune, Okta or similar platforms
- Experience with ISO 27001 or SOC 2
Benefits
- 25 vacation days paid
- Competitive compensation package
- Company shares
- Budget for home workspace
- Monthly allowance for coworking space
- Access to 8000 fitness spaces in Europe via Gymlib
- Access to Busuu for English or French
- Latest Apple equipment
- Company events such as Tech Days and annual company seminar
- 6 to 12 RTT (if based in France)
- 5 weeks PTOs (if based in France)
- Lunch credits (Swile) and Alan Blue healthcare cover (if based in France)
About the company
Pennylane is a fast-growing Fintech in France providing accounting and financial software for small businesses and accountants. It has a remote-friendly culture with employees from more than 25 nationalities.