MySQL Database Support Engineer (AMERICAS - Remote)

The role

You will help customer DBA teams by gathering data and investigating issues to provide detailed analysis. You will also author blog posts, answer forum questions, create knowledge base articles, and host webinars.

What you will do

• Help customer DBA teams with expert assistance
• Gather relevant data and investigate issues
• Provide detailed analysis via email, instant message or voice
• Perform screen-sharing sessions for production-impacting issues
• Author new blog posts for the open-source community
• Answer questions on the forum
• Create new articles in the customer-facing knowledge base
• Host webinars

Required qualifications

• Good hands-on knowledge of both MySQL and InnoDB
• Skilled with some of the MySQL ecosystem of tools and technologies
• Knowledgeable about performance tuning, query optimization, & index tuning
• Know-how of backup solutions such as Xtrabackup, mydumper, etc, and also of Point-in-Time-Recovery
• Some experience with high-availability solutions (replication, routers, proxies, etc)
• Exposure and practice with zero-downtime procedures
• Good understanding of monitoring requirements
• Demonstrable experience in administering Linux-based systems
• Ability to troubleshoot methodically
• Self-taught and enthused to grow your skill set
• Availability to travel for the occasional team meeting, conference or customer visit
• Experience working with customers in English

Nice to have

• Related Kubernetes knowledge
• Experience working in SLA-bound operations
• OpenSource Community contributions (could be a blog)
• Good practice with working over screen-sharing/phone
• Galera / XtraDB Cluster / ProxySQL / Orchestrator
• Cloud Services such as AWS and RDS, Azure, GCP
• Percona Monitoring & Management (PMM) and other monitoring tools
• Configuration management solutions such as Ansible, Puppet or Chef
• Percona Toolkit suite
• MySQL DBA professional certifications

Benefits

• Flexible work hours
• Various paid time off programs
• All equipment for your remote office
• Funds for career development (external training, certifications, conferences)
• Ongoing connectivity allowances
• Opportunity to participate in our equity incentive plan
• The Percona Adventure Team
• Work-from-Anywhere
• FlowDays
• FryDays
• Overall flexibility
• Support for PAVE volunteering program and Women Transforming Technology

About the company

Percona is a remote-only and globally dispersed workforce. Their mission is to enable everyone to innovate freely by providing open source database software, support, and services.