AI Infrastructure Engineer

The role

You will own the infrastructure, deployment, and operational reliability for Percepta's AI systems and autonomous agents. This includes building operational floors, evolving IaC across multiple clouds, and managing the observability stack.

What you will do

• Build the operational floor including SLOs, alert routing, on-call rotation, incident response, and postmortems
• Own and evolve IaC using Terraform across AWS, Azure, and GCP
• Automate customer environment setup including firewalls, DNS, identities, and cert chains
• Maintain parity across AWS, Azure, and GCP
• Implement HIPAA and SOC 2 controls within the infrastructure
• Own the observability stack including Grafana, Loki, Mimir, Tempo, Alloy, Langfuse, and LiteLLM
• Provide a paved road for engineers to deploy into tenants

Required qualifications

• 5+ years operating production infrastructure - SRE, platform, or production engineering
• Experience operating software in environments you do not control such as BYOC, single-tenant, on-prem, or air-gapped
• Cloud-agnostic across AWS, Azure, and GCP
• Experience with networking, IAM, and managed Kubernetes (EKS, AKS, GKE)
• Experience with Kubernetes in production on managed clusters across multiple providers
• Deep Terraform experience including module design, state, testing, and drift
• Experience with incident command, postmortems, and SLOs
• Experience working under a regulated posture such as HIPAA, SOC 2, PCI, or FedRAMP
• Comfortable in customer-facing architecture reviews
• Python, Go, or Bash

Nice to have

• Operated infrastructure through a vendor control plane (Ryvn, Nuon, Replicated, or similar)
• GitOps and progressive delivery across a fleet of tenants
• Multi-region experience
• Real depth in the Grafana stack at multi-tenant scale
• GPU and inference operations: Ray, SkyPilot, vLLM or SGLang, LLM gateways and cost attribution
• MLOps or research-to-production handoff experience
• Experience with observability for non-deterministic systems and blast-radius control

Benefits

• Competitive compensation
• Equity
• 401(k) matching
• Comprehensive health and family benefits
• Lunch every day

About the company

Percepta is a direct partnership with General Catalyst, a global transformation and investment company. Their mission is to transform critical institutions with applied AI.