Perchwell
Senior Implementation Lead
New York Office. Posted a month ago
The role
The Senior Implementation Lead will own and drive large-scale enterprise implementation projects from inception to transition. This person will coordinate across Product, Engineering, and Customer Success teams to ensure successful delivery.
What you will do
- Own and drive large-scale enterprise implementation projects from inception through transition to Customer Success Management
- Coordinate across Product, Engineering, and Customer Success teams
- Manage executive-level relationships with enterprise partners
- Translate technical requirements and solutions into clear business terms
- Lead project planning and execution including dependency management, risk mitigation, and change management
- Facilitate cross-functional collaboration to resolve blocks and challenges
- Build and document processes while executing
- Drive customer satisfaction through project delivery and communication
Required qualifications
- 7+ years of experience
- Proven track record of managing enterprise-level software implementation projects end-to-end
- Experience working directly with engineering and product teams to build customer solutions
- Strong background in program management
- Experience in executive-level communications and relationship management
- Understanding of software implementation lifecycle and best practices
- Strong presentation skills and experience speaking to large audiences
- Familiarity with API concepts and technical troubleshooting
- Experience building high-performing teams including sourcing, recruiting, and closing candidates
Benefits
- Flexible PTO
- 10 paid company holidays
- 401K with a company match
- Medical, dental, and vision plans
- HSA and FSA options
- Commuter benefits
- Parental leave
- Company-wide onsite or offsite each year
- Beautiful office in Soho, Manhattan with a stocked kitchen
- Catered breakfast and lunch once per week
- Happy hours and meet-ups
Before you apply
- Only considering candidates who are authorized to work in the U.S.
About the company
Perchwell is a modern real estate listings platform built for agents to search, collaborate, and close deals. It is backed by venture capital firms including Lux Capital and Founders Fund.