Customer Service Agent

The role

You will provide customer service and support to internal and external stakeholders across multiple channels. You will handle enquiries and collaborate with cross-functional teams to deliver customer experiences.

What you will do

• Provide customer service and support to internal and external stakeholders across multiple channels
• Handle customer enquiries with empathy, professionalism, and a solutions-oriented mindset
• Maintain a professional, engaging phone manner
• Manage competing priorities and stay organized in a fast-paced environment
• Collaborate with cross-functional teams

Required qualifications

• Proven experience in a customer service role dealing with both internal and external customers
• Strong verbal communication skills
• Confident and clear phone presence
• Excellent organizational and multitasking abilities
• Ability to remain calm, composed, and positive under pressure
• Collaborative team player attitude

Benefits

• International work environment
• Development opportunities
• Hybrid work model (80% on-site | 20% remote)
• Ergonomic workstations and modern laptops (Apple or Windows)
• Employee events (summer party, Christmas party, after-work gatherings)
• Access to the Corporate Benefits portal
• Employee discounts on PERGOLUX products
• 27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30)
• Motivated and supportive team
• Focus on professional development and skill-building
• Free drinks and snacks
• Employee referral program

About the company

PERGOLUX is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories.