Professional Customer Support - Casual Hours

The role

You will provide customer service to internal and external customers across multiple channels. You will handle enquiries and maintain professional phone communication in a fast-paced environment.

What you will do

• Provide excellent customer service to both internal and external customers across multiple channels.
• Handle customer enquiries with confidence, empathy, and a solutions-focused mindset under pressure.
• Maintain a professional and engaging phone manner.
• Manage competing priorities and stay highly organised.
• Work collaboratively with a supportive team.

Required qualifications

• Proven experience successfully interacting with both internal and external customers.
• Strong communication skills with a confident, polite, and professional telephone manner.
• Excellent time-management abilities to juggle multiple priorities effectively.
• A composed, calm, and positive can-do attitude when managing challenging situations.
• Flexibility to work during school hours with full availability to work through school holidays.

Benefits

• International work environment in a fast-growing company with development opportunities.
• Hybrid work model (80% on-site | 20% remote).
• Ergonomic workstations and modern laptops (Apple or Windows).
• Employee events (summer party, Christmas party, after-work gatherings).
• Access to the Corporate Benefits portal.
• Employee discounts on PERGOLUX products.
• 27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30).
• A motivated and supportive team.
• Strong focus on professional development and skill-building.
• Free drinks and snacks.
• Employee referral program.

About the company

PERGOLUX is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories.