Team Lead Global Warehouse & Fulfilment (m/w/d)

The role

You will lead the team responsible for warehousing, last mile, order management, installation, fulfilment projects and operations systems. You will own global standards, processes, carriers, tools, projects and KPIs to improve operations across all markets.

What you will do

• Lead and develop the team for warehousing, last mile, order management, installation, fulfilment projects and operations systems
• Set global standards and playbooks for warehousing, order management, last mile delivery and installation
• Support regional managers with global decisions
• Own carrier and last mile partner strategy including selection, onboarding, contract input and performance reviews
• Lead warehouse and fulfilment projects such as new sites, carrier rollouts and system rollouts
• Define and track fulfilment KPIs
• Work with Customer Service to cut repeat queries through better processes

Required qualifications

• 5+ years of experience in warehousing, fulfilment, logistics or e-commerce operations
• Experience in multi-site or multi-country work
• Experience leading a team and running cross-functional projects
• Solid knowledge of warehouse operations and carrier management, including bulky or two-person delivery
• Comfort with WMS and OMS concepts
• Ability to translate operations needs into system requirements
• Data-driven mindset
• Ability to influence people you don't manage directly
• Fluent English

Nice to have

• experience with installation or field service operations
• a background in a fast-growing e-commerce scale-up across EU, UK, US and AU
• Lean or continuous improvement experience

Benefits

• Up to 30 vacation days, starting at 27
• One week per year remote workation in EU/UK
• International, collaborative team
• Regular team events (summer party, Christmas party, after-work gatherings) and retreats
• Modern setup and laptops (Apple or Windows)
• Employee discounts on PERGOLUX products
• Jobrad / Bike leasing program

About the company

PERGOLUX designs and sells Scandinavian-inspired outdoor living products directly to consumers. The company has around 300 employees and 9-figure revenue with operations across 8 markets.