Senior Implementation Specialist - Dutch Speaking

The role

The Senior Implementation Specialist owns the onboarding and adoption of Enterprise clients. You will define onboarding strategies, configure accounts, and provide technical support and training to ensure successful platform use.

What you will do

• Act as the first point of contact for clients and escalations during implementation.
• Hold consultative conversations to gather client requirements.
• Own the implementation timeline, rollout plan, and account.
• Lead customers through change management and adoption of new travel tools and policies.
• Identify technical solutions including automations, integrations, and platform functionality.
• Configure client accounts and provide technical support and troubleshooting.
• Plan and deliver tailored training sessions for stakeholders and companies.
• Lead cross-functional projects with Sales, Account Management, Product, Engineering and Finance.
• Prioritise accounts based on client and business needs.
• Mentor colleagues in the Implementation team and wider Revenue organisation.

Required qualifications

• Proven track record as a high achiever in an Implementation Specialist role.
• Previous experience working with Enterprise clients.
• Success managing and delivering complex, international projects in a fast-paced environment.
• Ability to work with C-level stakeholders.
• Superb communication skills.
• Organised, structured and analytical with strong problem-solving skills.
• Tech-savvy with an understanding of basic technical concepts around integrations and open APIs.
• Solution-oriented, proactive mindset.
• Dutch speaking.

Benefits

• Relocation help available for certain roles.

Before you apply

• Must be based within commuting distance of Perk hubs.
• Submit resume in English.
• Submit an updated portfolio and/or resume.

About the company

Perk is an intelligent platform for travel and spend management. It is a global company with more than 1,800 people across 12 offices.