Senior Business Travel Consultant - GDS

The role

You will provide 7-star service to business travelers by managing bookings, amendments, and cancellations. You will arrange domestic and international travel including flights, car rentals, and hotels for strategic customers.

What you will do

• Provide 7-star service to business travelers
• Manage travel bookings, amendments, and cancellations
• Arrange domestic and international travel including flights, car rentals, and hotels
• Handle client inquiries via live chat, telephone, and email
• Maintain and develop client relationships
• Provide travel options and suggestions to meet client requirements
• Meet service level agreements and maintain GDS queues
• Mentor and support junior team members
• Quality-check junior team members' work
• Collaborate with colleagues to maintain service levels

Required qualifications

• Expert knowledge of Amadeus/Sabre or similar GDS system
• Ability to reissue tickets manually and automatically autonomously
• Proficiency in air fares and ticketing
• Fluency in English, both written and spoken
• Familiarity with North American business culture and customer expectations
• Previous experience as a Business Travel Consultant
• Well-organized and capable of working to tight deadlines under pressure
• Positive and professional telephone manner
• Proactive in resolving customer queries and complaints
• Ability to maintain a professional and positive attitude with suppliers, customers, and colleagues

Nice to have

• Independent and autonomous
• Good prioritisation and focus skills
• Empathy
• Smart, fast learner and tech-savvy
• Flexible and able to adapt to constant changes with a positive mindset
• Open to receiving and giving constructive feedback
• Honest, open and trustworthy
• Focused and determined
• Love travel

Benefits

• Competitive compensation and equity ownership
• 20 vacation days and 12 public holidays
• Three medical plans with company contributions and HSA option
• Dental, vision and Wellhub's gym subscription
• Life and disability policies
• 401(k) plan with company matching
• Partner discounts on pet insurance
• Annual summer party
• Spring Health wellbeing access (12x therapy and 12x coaching sessions)
• 12-16 weeks' paid parental leave
• 16 paid hours per year for volunteering
• Up to 20 Work from Anywhere days per year

Before you apply

• Must be based within commuting distance of hubs
• Submit resume and updated portfolio in English

About the company

Perk is an intelligent platform for travel and spend management. It is a global company of more than 1,800 people with headquarters in London and Boston.