Payments Specialist (New Graduate) – AmTrav

The role

Payments and Refunds Specialists resolve critical traveler issues by partnering with hotels and vendors. This back-office role involves managing accounts and coordinating payment documentation.

What you will do

• Make a high volume of outbound calls to hotels and travel vendors
• Contact hotels to obtain folios, receipts, and other required documentation
• Follow up with travelers and travel administrators to collect updated payment information
• Create and distribute pre-authorization forms, including prepaid payment forms and virtual credit cards
• Coordinate directly with hotels to resolve payment issues and assist with credit card reversals
• Maintain accurate records and provide timely updates

Required qualifications

• Excellent written and verbal communication skills
• Ability to listen, empathize, and build rapport
• Comfortable receiving coaching and feedback in a performance-driven environment
• Self-motivated and able to work independently in a fast-paced, high-volume setting
• Proficient with Windows-based applications
• Comfortable working on a computer for extended periods
• Positive, professional, and customer-focused attitude
• Ability to meet performance goals and maintain a strong, reliable work history
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks simultaneously

Nice to have

• Previous travel industry experience
• Spanish-language proficiency

Benefits

• Competitive compensation and equity ownership in Perk
• 20 vacation days and 12 public holidays
• Three medical plans with company contributions and HSA option
• Dental, vision, and Wellhub's gym subscription
• Life and disability policies from start date
• 401(k) plan with company matching contributions
• Partner discounts on pet insurance
• Access to 12x therapy and 12x coaching sessions via Spring Health
• 12-16 weeks' paid parental leave
• 16 paid hours per year for volunteering
• Up to 20 Work from Anywhere days per year
• Four-week fully paid sabbatical after 5 years

Before you apply

• Must be based within commuting distance of hubs
• Submit resume in English
• Submit an updated portfolio and/or resume

About the company

Perk is an intelligent platform for travel and spend management. It is a global company of more than 1,800 people with headquarters in London and Boston.