ER Case Advisor - (Contract)

The role

You will develop and implement ways of working using AI integration to streamline case management and manager enablement. You will drive ER cases from open to resolution and act as a co-pilot to leaders regarding performance, conduct, and policy changes.

What you will do

• Develop and implement next-generation ways of working utilizing AI integration
• Act as a trusted co-pilot to leaders for performance, conduct, probation, attendance, and policy changes
• Maintain compliant documentation and human-centric support
• Transform raw data into strategic insights to highlight trends
• Drive ER cases from open to resolution with efficiency
• Partner with the People Team and business units

Required qualifications

• Practical experience using AI tools to drive efficiency
• Strong, hands-on experience navigating complex ER, performance, and conduct cases across the UK and Europe
• Ability to build integrated, trusted partnerships across the business
• Highly organized approach for documentation accuracy and regional compliance

Nice to have

• Ability to balance structured case processes with human nuance

Benefits

• Competitive compensation package
• 25 days of annual leave plus bank holidays
• Private medical cover and voluntary dental insurance from Bupa
• Discounted gym memberships with GymFlex
• Qualifying earnings company pension plan with Avvia
• Life Insurance
• Income protection
• Tax-efficient cycle and electric car schemes with Cycle2Work & Octopus
• Perk events including annual summer party
• Access to 12x therapy and 12x coaching sessions via Spring Health
• 12-16 weeks paid parental leave
• 16 paid hours per year for volunteering

Before you apply

• Must be based within commuting distance of hubs
• Submit resume in English
• Submit an updated portfolio and/or resume

About the company

Perk is an intelligent platform for travel and spend management. It is a global company of more than 1,800 people with headquarters in London and Boston.