Implementation Specialist (DACH)

Barcelona, Remote. Posted a month ago

The role

You will manage the onboarding of new clients by executing and launching implementations. You will lead cross-functional project teams and act as a subject matter expert in change management.

What you will do

Lead cross-functional project teams to successfully implement new clients
Initiate, plan, execute, control and close implementation projects
Develop requirements documentation and client-facing communications
Review contracts, optimise resource management and validate process quality
Serve as the first point of contact for client escalations during implementation
Develop and implement strategy plans to achieve account ramp-up goals
Ensure accounts are staged, scheduled, and prioritised
Communicate complex and technical information to all audiences
Ensure project team members understand timelines, tasks, risks and issues

Required qualifications

Proven track record of managing and delivering projects in an international environment
Native German
Fluent English, written and spoken
Organised and structured way of working
Strong administrative skills
Ability to analyse a situation and deliver clear recommendations
Ability to build relationships with people at every level
Strong customer focus
Tech savvy

Nice to have

Experience in a travel agency or in training
Studies in Project Management
Travel industry experience
Prior experience in a SaaS implementation role

Benefits

Competitive compensation and equity ownership
Vacation days plus public holidays
Choice of private healthcare or a gym allowance
Life Insurance
Perk events including annual summer party
Access to 12x therapy and 12x coaching sessions via Spring Health
Flexible compensation plan
17 weeks paid parental leave
16 paid hours per year for volunteering
Up to 20 Work from Anywhere days per year
English, Spanish and Catalan lessons
Four-week fully paid sabbatical after 5 years

Before you apply

Must be based within commuting distance of our hubs
Submit resume in English
Submit an updated portfolio and/or resume

About the company

Perk is an intelligent platform for travel and spend management. It is a global company of more than 1,800 people with headquarters in London and Boston.