Senior Business Travel Consultant - GDS - Remote

The role

You will provide 7-star service to business travelers by managing bookings, amendments, and cancellations. You will arrange domestic and international travel including flights, car rentals, and hotels for strategic customers.

What you will do

• Provide 7-star service to business travelers
• Manage travel bookings, amendments, and cancellations
• Arrange domestic and international travel including flights, car rentals, and hotels
• Handle client inquiries via live chat, telephone, and email
• Maintain and develop client relationships
• Provide suitable travel options and suggestions
• Maintain GDS queues and meet service level agreements
• Mentor and support junior team members
• Quality-check junior team members' work

Required qualifications

• Expert knowledge of Amadeus/Sabre or similar GDS system
• Ability to reissue tickets manually and automatically autonomously
• Proficiency in air fares and ticketing
• Fluency in English, both written and spoken
• Familiarity with North American business culture and customer expectations
• Previous experience as a Business Travel Consultant
• Well-organized and capable of working to tight deadlines under pressure
• Professional telephone manner
• Proactive in resolving customer queries and complaints

Nice to have

• Independent and autonomous
• Good prioritisation and focus skills
• Empathy
• Smart, fast learner and tech-savvy
• Flexible and able to adapt to constant changes
• Open to receiving and giving constructive feedback
• Honest, open and trustworthy
• Focused and determined
• LOVE travel

Benefits

• Competitive compensation
• 20 vacation days and 12 public holidays
• Three medical plans with company contributions and HSA option
• Dental and vision coverage
• Wellhub's gym subscription
• Life and disability policies
• 401(k) plan with company matching
• Partner discounts on pet insurance
• Perk events
• Spring Health wellbeing access including therapy and coaching
• 12-16 weeks' paid parental leave
• Relocation support

Before you apply

• Must be based in Massachusetts, Illinois, Florida, New Jersey, or New Hampshire
• First week of onboarding is onsite at the Chicago office

About the company

Perk is an intelligent platform for travel and spend management. It is a global company with more than 1,800 people across 12 offices.