Enterprise Customer Success Manager

The role

You will own high-value B2B enterprise customer relationships including onboarding, retention, renewals, and expansion. You will drive product adoption and collaborate cross-functionally to shape AI-powered solutions.

What you will do

• Own a high-value book of business across onboarding, retention, renewals, and expansion
• Orchestrate the customer journey from day 1 to ensure time to value
• Build strategic relationships with senior stakeholders
• Design and execute customer success strategies to drive product adoption
• Collaborate cross-functionally to shape and deploy AI-powered solutions
• Leverage customer success metrics and KPIs to identify risks and ensure retention
• Develop repeatable playbooks, reporting systems, and operational frameworks

Required qualifications

• 5+ years across B2B SaaS Customer Success, Account Management, or Strategic Operations
• Track record of managing enterprise-level customers with high ACVs ($300K+) and complex requirements
• Ability to leverage product usage data to drive customer success and demonstrate ROI
• Scrappy, self-starter mindset to thrive in a fast-paced startup environment
• Excitement to work alongside technical talent and use AI to enhance workflows

Nice to have

• NYC-based candidates
• Candidates open to relocation

Benefits

• Competitive salary
• Meaningful equity
• 100% company-paid base medical, dental, and vision coverage
• Healthcare FSA
• 401(k) savings plan
• Unlimited PTO
• Paid family leave
• Home office & equipment stipend
• Daily in-office lunch and dinner provided
• Commuter benefits (pre-tax transit and parking)

About the company

PermitFlow is an applied AI company serving the nation's builders. It helps construction companies navigate permitting, licensing, inspections, and project closeouts.