Implementation Specialist

The role

You will support onboarding for mid-market and enterprise accounts. You will execute implementation plans, serve as a customer contact, and drive product adoption.

What you will do

• Own onboarding end to end for mid-market PermitFlow accounts.
• Support enterprise implementations by owning specific workstreams alongside the Implementation Manager.
• Serve as the day-to-day point of contact for customers during onboarding.
• Coordinate cross-functionally with Sales, Customer Success, Operations, Solutions Consulting, and Engineering.
• Lead training sessions for diverse customer stakeholders.
• Drive product adoption and early value realization.
• Track onboarding progress against key milestones and KPIs.
• Build working knowledge of permitting workflows, municipality requirements, and common customer edge cases.
• Maintain, refine, and document scalable onboarding processes, playbooks, and templates.

Required qualifications

• 1-3 years of experience in customer onboarding, implementation, customer success, or a related customer-facing role at a B2B SaaS company.
• Experience managing onboarding projects with multiple stakeholders, cross-functional dependencies, and customer-facing timelines from kickoff to launch.
• Demonstrated ability to drive adoption and time-to-value, including leading live trainings, distributing enablement materials, and reinforcing product usage.
• Strong project management and communication skills.

Benefits

• Competitive salary
• Meaningful equity
• Comprehensive medical, dental, and vision coverage
• Flexible PTO
• Paid family leave
• Home office & equipment stipend
• In-Office Lunch & Dinner Provided

About the company

PermitFlow is an applied AI company serving the nation's builders. Their AI agent workforce helps construction companies navigate permitting, licensing, inspections, and project closeouts.