Permitflow
Head of Product Operations
New York City, NY, Remote. Posted 2 months ago
The role
The Head of Product Operations will build and lead the Product Operations function. This person will define how the Product organization plans, operates, launches, and measures work through systems and processes.
What you will do
- Build and lead PermitFlow’s Product Operations organization.
- Hire and develop a team of Product Operations Managers.
- Define the Product operating system including planning, PRD standards, and launch processes.
- Perform hands-on Product Operations work on systems and programs.
- Own and evolve systems for product planning, execution, launches, and measurement.
- Establish consistent quality standards and review processes.
- Partner with leadership to improve product execution and business metrics.
- Set the vision for how AI transforms the Product Operations function.
Required qualifications
- 8+ years of experience in Product Operations, Business Operations, Strategy & Operations, or B2B SaaS product leadership.
- Experience supporting complex workflow products with data-heavy systems and cross-functional stakeholders.
- 3+ years of experience leading and managing teams.
- Proven experience building Product Operations teams and functions from early-stage to scale.
- Exceptional operational judgment across planning, prioritization, product development, launches, measurement, and cross-functional execution.
- Systems thinking.
- Player-coach mentality.
- Active AI fluency with AI tools integrated into daily operating workflow.
- Strong experience standing up Product operating processes.
- Excellent communication and collaboration skills.
- Ability to balance strategic thinking with hands-on execution.
Nice to have
- Experience in a high-growth startup or technology company
Benefits
- Competitive salary
- Meaningful equity
- 100% company-paid base medical, dental, and vision coverage
- Healthcare FSA
- 401(k) savings plan
- Unlimited PTO
- Paid family leave
- Home office & equipment stipend
- Daily in-office lunch and dinner provided
- Commuter benefits (pre-tax transit and parking)
About the company
PermitFlow is an applied AI company serving the nation’s builders. The company uses an AI agent workforce to help construction companies navigate permitting, licensing, inspections, and project closeouts.