Enterprise Implementation Manager

The role

You will own end to end enterprise onboarding for strategic accounts from post-sale handoff through launch. You will lead complex implementations, manage customer communication, and partner cross-functionally to drive product adoption.

What you will do

• Own enterprise onboarding end to end for strategic PermitFlow accounts
• Lead complex, multi-stakeholder implementations by scoping outcomes and building project plans
• Serve as the primary point of contact for enterprise customers during onboarding
• Partner cross-functionally with Sales, Customer Success, Product, Engineering, and Operations
• Translate customer workflows and requirements into actionable implementation plans
• Drive product adoption and early value realization through training and enablement
• Measure onboarding success using defined metrics
• Build, refine, and document scalable enterprise onboarding processes and playbooks

Required qualifications

• 5+ years of experience leading customer onboarding, implementation, or customer success for B2B SaaS enterprise or strategic accounts
• Proven ownership of complex implementations, managing multiple stakeholders, cross-functional dependencies, and customer-facing timelines
• Demonstrated ability to drive adoption and time-to-value, including leading live trainings, enablement sessions, and post-launch readiness reviews
• Strong project management and communication skills
• Experience operating in regulated or operationally complex environments

Benefits

• Competitive salary
• Meaningful equity
• Comprehensive medical, dental, and vision coverage
• Flexible PTO
• Paid family leave
• Home office & equipment stipend
• In-Office Lunch & Dinner Provided

About the company

PermitFlow is an applied AI company serving the nation's builders. The company helps construction companies navigate permitting, licensing, inspections, and project closeouts.