Tech Ops Analyst

The role

You will provide front-line technical support for New York City-based employees and leadership. You will also manage onboarding and offboarding with the People Ops team and handle tech equipment procurement.

What you will do

• Be the front-line support for every New York City-based employee, including our leadership team
• Work with our People Ops team to ensure smooth onboarding/offboarding for employees
• Set up video conferencing for company all-hands
• Procure and track all tech equipment for all employees (remotely and in-office)
• Research new tools to optimize internal efficiencies across teams

Required qualifications

• 3 years of experience working in IT or equivalent experience
• Strong passion for technology, automation, and efficiency
• Experience with macOS, Google Workspace, Jamf Pro, and Okta
• Comfort building trust through collaboration and successful cross-functional engagements
• Working knowledge of computer systems, security, network and systems administration, databases, and data storage systems
• Great at finding solutions and explaining your thought process to achieve results
• Firm grasp of IT best practices

Benefits

• medical
• dental
• vision
• 3% 401(k) contribution
• unlimited PTO
• quarterly mental health days
• family planning benefits
• professional development stipend
• wellness benefits

Before you apply

• all candidates will be asked to verify their identity with Persona

About the company

Persona is a configurable identity platform built for businesses in a digital-first world. The company serves a wide range of leading companies including Reddit and OpenAI.