Product Deployment Strategist

The role

You will help customers translate identity and fraud challenges into solutions using the Persona platform. You will work with account teams and technical partners to support implementations, analyze performance, and drive business value.

What you will do

• Consult with customers to ensure they drive maximum value from the platform.
• Participate in customer engagements including implementations and business reviews.
• Translate customer business objectives and use cases into product recommendations and deployment plans.
• Support implementations and ongoing optimization of verification experiences and workflows.
• Coordinate requirements, testing, milestones, and follow-through with technical partners.
• Conduct audits and analyze customer performance to identify improvement opportunities.
• Translate findings into actionable recommendations tailored to customer goals.

Required qualifications

• 0-2 years of experience in consulting, professional services, customer success, or an equivalent role.
• Growth mindset with a demonstrated love for learning and adaptability to ambiguity.
• Eagerness to give and receive constructive and positive feedback.
• Outstanding verbal and written communication skills.
• Strong interpersonal skills.
• Empathy.
• Curiosity.
• Technical aptitude.

Nice to have

• Technical background

Benefits

• medical, dental, and vision
• 3% 401(k) contribution
• unlimited PTO
• quarterly mental health days
• family planning benefits
• professional development stipend
• wellness benefits

Before you apply

• All candidates will be asked to verify their identity with Persona.

About the company

Persona is a configurable identity platform built for businesses in a digital-first world. The platform supports various use cases and industries, including serving companies like Reddit and OpenAI.