Field Product Engineer, UK

London. Posted 17 days ago

The role

You will help customers turn complex identity challenges into practical solutions. You will work with Solutions Engineering, Sales, and Customer Success teams to configure solutions, support demos, and assist with customer onboarding.

What you will do

Build expertise in the product including verification tools, workflows, and APIs.
Configure, test and refine solutions for specific customer needs.
Partner with Sales and Solutions Engineering to prepare tailored demonstrations and test use cases.
Support onboarding and answer technical questions for customers.
Reproduce issues and work through potential solutions.
Create clear documentation, guides and examples.
Share customer feedback with Product and Engineering to improve the platform.
Help develop resources and ways of working for the growing UK team.

Required qualifications

Typically 0–1 years of professional experience.
Technical curiosity and a foundation in how software works.
Interest in APIs, web development, scripting or querying data.
Clear communication skills for technical and non-technical audiences.
An interest in customers.
Resourcefulness and follow-through.
A growth mindset.
Willingness to travel up to 25% of the time for customer engagements.

Nice to have

Experience building something with an API or using a language such as Python, JavaScript, SQL or Ruby.
Experience presenting a project, giving a demonstration or helping someone solve a technical problem.
An interest in identity verification, fraud prevention or compliance.

Benefits

private medical insurance
dental insurance
6% employer pension contribution
unlimited PTO
a monthly wellness stipend
professional development stipend
co-working stipend

Before you apply

All candidates will be asked to verify their identity with Persona.

About the company

Persona is a configurable identity platform built for businesses in a digital-first world. The company serves a wide range of leading companies, including Reddit and OpenAI.