Solutions Engineer

The role

You will act as a technical advisor and implementation expert for customers. You will design, deploy, and scale solutions using Persona's platform.

What you will do

• Be the technical point of contact for a portfolio of customers.
• Advise on architecture, implementation, and optimization of Persona's products.
• Own end-to-end delivery for technical solutions from discovery to post-launch success.
• Partner with account teams to retain and expand customer portfolios.
• Advise customers strategically to solve complex business challenges.
• Partner with Product to relay field insights for roadmap priorities.
• Develop scalable assets like internal tools, documentation, and automations.
• Drive repeatability by codifying learnings into reusable processes.

Required qualifications

• 3–7 years of experience in a technical, customer-facing role.
• Technical fluency across APIs, integrations, and web development concepts.
• Strong communication skills.
• Ability to own complex projects from scoping through implementation.
• Comfort operating in ambiguous environments.
• Collaborative, curious, and eager to learn.
• Ability to multitask and prioritize effectively.
• Willingness to travel up to 25% of the time for customer engagements.

Nice to have

• Familiarity with scripting (Python, SQL, Bash, Ruby)
• Experience in compliance, identity verification, or fraud prevention

Benefits

• Medical, dental, and vision
• 3% 401(k) contribution
• Unlimited PTO
• Quarterly mental health days
• Family planning benefits
• Professional development stipend
• Wellness benefits

Before you apply

• All candidates will be asked to verify their identity with Persona.

About the company

Persona is a configurable identity platform built for businesses in a digital-first world. The company serves a wide range of leading companies including Reddit and OpenAI.