Billing Operations Lead

The role

You will own the enterprise billing lifecycle and translate complex commercial agreements into accurate invoices. You will build processes and controls to support growth while working with Deal Desk, Enterprise Sales, Legal, and Customer Success.

What you will do

• Own enterprise billing operations from setup through renewals, amendments, and cancellations.
• Partner with Enterprise Sales and Deal Desk to review nonstandard billing terms.
• Translate approved pricing and contractual terms into billing configurations and schedules.
• Serve as the primary point of contact for enterprise billing questions.
• Investigate billing discrepancies and coordinate approved credits and rebills.
• Reconcile contract, subscription, and usage data to billing output.
• Support month-end close and audits.
• Identify and resolve billing system integration failures.
• Partner with Customer Success, Enterprise Sales, and Deal Desk on renewals and expansions.
• Prepare seat, usage, and billing analyses.

Required qualifications

• Bachelor’s degree or higher in Accounting or Finance.
• 7+ years of experience in billing operations, order management, order-to-cash, revenue operations, or a related finance function.
• Hands-on ownership of enterprise SaaS or subscription billing.
• Ability to interpret complex customer agreements and translate them into billing schedules, invoices, and adjustments.
• Hands-on experience with NetSuite, Salesforce, tax engines, and subscription or usage-based billing platforms.
• Working knowledge of accounts receivable, deferred revenue, and revenue-recognition concepts, including ASC 606.
• Resourcefulness, detail-oriented and a motivation for solving problems and finding solutions.
• Excellent communication skills.
• Ability to multi-task and prioritize effectively in a fast-paced environment.

About the company

Perplexity is looking for an experienced Billing Operations Manager to join our Finance and Accounting team as we scale our enterprise business.